FAQs The Lisbon Melaka, Melaka

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Common questions

Frequently asked questions by our guests

Explore our FAQs for essential information on check-in, amenities, and local attractions, ensuring a smooth and enjoyable stay at The Lisbon Hotel, Melaka.

General Information

1. What time is check-in and check-out?
Check-in is from 3:00 PM, and check-out is at 12:00 PM.

2.Can I request early check-in or late check-out?
Yes, early check-in or late check-out is available subject to room availability. Additional charges may apply.

3. Where is the hotel located?
The Lisbon Hotel Melaka is located at No 20, Jalan D’Albuquerque, Portuguese Settlement, 75050, Melaka, Malaysia, just minutes away from popular attractions such as Jonker Street, A Famosa, and The Stadthuys.

Reservations & Payments

1. What payment methods are accepted?
We accept cash, online bank transfers, and debit/credit cards (Visa and MasterCard). Payment methods may vary depending on your booking channel.

2. Can I cancel or modify my booking?
Yes, cancellation or modification is allowed based on the terms and conditions of your booking. Please refer to your booking confirmation or contact us for further assistance.

3. What is the deposit and payment policy?
Payment for room charges and other enhancements is required upon reservation.

Rooms & Amenities

1. Is there Wi-Fi in the room?
Yes, complimentary high-speed Wi-Fi is available in all guest rooms and public areas.

2. Are the rooms non-smoking?
Yes, all rooms are strictly non-smoking. A designated smoking area is provided in the hotel compound.

3. Is breakfast included in the room rate?
Breakfast inclusion depends on the package selected during booking. Kindly refer to your booking confirmation for details.

4. Are extra beds available?
Yes, extra beds are available upon request, subject to availability. Additional charges may apply.

Hotel Facilities

1. Is parking available at the hotel?
Yes, we provide complimentary on-site parking for all in-house guest.

2. Is there a restaurant in the hotel?
Yes, our in-house restaurant offers a variety of local favourites and Western dishes, perfect for breakfast, lunch, and dinner.

3. Do you offer room service?
Yes, room service is available from 7:30 AM to 9:30 PM daily.

4. Are there swimming pool or gym?
Yes, we offer a range of facilities including:
• An outdoor swimming pool (7:00am – 10.00pm)
• fully equipped fitness gym (7:00am – 10.00pm)
• All facilities are available for in-house guests.

5. Is laundry service provided?
Yes, we offer laundry and dry-cleaning services. Kindly contact the front desk for assistance.

6. What time is breakfast served?
Breakfast is served daily from 6:30 AM to 10:30 AM(weekdays), 6.30 AM to 11.00 AM (weekend & public holidays) at our in-house restaurant.

7. Is the hotel wheelchair accessible?
Yes, the hotel is wheelchair-friendly and equipped with accessible facilities for guests with mobility needs. We also offer dedicated accessible (OKU) rooms, designed for comfort and convenience.

8. Can I easily get a taxi or Grab from the hotel?
Yes, Grab is widely available in the area. Our front desk is happy to assist you with bookings if needed.

24-Hour Clinics & Convenience Stores

1. Is there a 24-hour clinic nearby?
Yes, Klinik Keluarga One Medic (24 Hour), Klinik Utama ujong Pasir (24 Hour) within a 5-10 minute drive from the hotel. Our team can assist you in arranging Grab transport if needed.

2. Are there any 24-hour convenience stores nearby?
Yes, 7-Eleven, within a 5-10 minute drive from the hotel. Our team can assist you in arranging Grab transport if needed.